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FREE GUIDE FOR HOTELS

The digitalization from check-in to check-out

The hotel sector is changing: guests expect speed, convenience, and personalization at every stage of their stay. From booking to check-out, every interaction can be the difference between an acceptable visit and an experience they want to repeat.

In this free guide, you will find digital strategies and solutions designed specifically for hotels that will help you streamline processes, increase revenue, and improve guest satisfaction without losing the human touch that makes all the difference.

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This guide includes content about: 

  • What is the customer journey in a hotel and why is it key to understand it?
  • How travelers' expectations are changing.
  • Online check-in: advantages for guests and hotels.
  • In-person check-in: kiosks, devices, and QR codes at the reception.
  • One-click check-in: rewarding your loyal guests.
  • Personalized check-in: with your brand, logo, and own style.
  • Upselling and extra services during check-in (how to increase your RevPAR).
  • Digital check-out: toward an agile, queue-free model. 
  • Practical examples and strategies to improve satisfaction and profitability.

 

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